Fashion Culprit
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Returns Policy

We promise to refund any items that you are not completely happy with when you return it to us in the same condition it was sent by post within 14 days of receipt.

For hygiene reasons, we cannot offer refunds for jewellery, underwear, swimwear or cosmetic products unless they are of unsatisfactory quality or unfit for purpose. This may not apply if there is a fault with your item.

Please note that items must be returned with all of the original barcode tags intact. Your items should be in their original packaging. Any shoes returned to Fashionculprit.com must not be worn, and must be returned in their original box.

Please do not post items to us through the letter box and always obtain proof of posting as this may be required.

We are unable to offer exchanges. You will need to return the unwanted item to us for processing first and then place a new order.

All monies will be returned via the same method which was used to pay for your order.  If we have any problems in refunding you, our customer service team will contact you.

All goods must be returned in their original condition within 14 days by completing a Returns Form to the following address:

Altoids (Retail) Limited
77 London Street
Leicester
LE5 3RW
United Kingdom

 

 

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