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Terms & Conditions

General Terms & Conditions for

Please read the following terms and conditions carefully. By ordering Goods from  ("Site") you are deemed to have understood and accepted these terms. If you do not agree to be bound by these terms and conditions you should not use or access this website.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

If you are not a consumer then it very important that you confirm you have authority to bind any business or person on whose behalf you use this website.

This website will require registration and subsequent access to the website will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your approved log in name or password or become aware of any misuse then you must inform us immediately. It is your responsibility to inform us.

The supplier of the Goods is Altoids (retail) Limited ("Altoids (Retail) Limited", "we", our or "us"). Registered office Registered Company No: 7862029, Vat No: 136133734, Registered Office: 77 London Street, Leicester, LE5 3RW.

You may contact us at this address or by email to: or phone us on 0871 200 4228 (10am - 5.30pm). Telephone calls to and from Altoids (retail) Limited may be recorded or monitored as part of our efforts to further improve service to our customers.

Unless stated otherwise, all calls to Altoids (retail) Limited cost 10 pence per minute from a BT landline, Mobile Providers and other Networks may vary. 
Your use of our Site is also subject to the terms of our Privacy Policy and Terms of Use sections of our Site.



In order to simplify the Terms and Conditions we have provided definitions of certain words or phrases. Where the words or phrases have been used this is the definition we are referring to:-

"Contract" an agreement to sell the item(s) which you have placed on order through our website and which incorporate these Terms and Conditions.

"Order" means an order placed by you for one or more of our products.

“Goods” the range of products that are available for purchase from this Site

"You" "Your" means the person that is placing the order or simply using the website.

"We" "Us" "Our" this means Altoids (retail) Limited

"Website" means and/or



This website is only for delivery of products to customers in the countries we have specified.

Delivery of the goods will depend on the option that was selected at the ordering stage. We offer a next day service to customers in most of the UK. Our delivery to Scottish Islands and some remote parts of Scotland cannot be guaranteed. We also offer a standard delivery service, which aims to deliver the goods within five working days. However no guarantee is made, especially in relation to Scottish Islands and the remoter parts of Scotland as well as Europe and the Rest of the World.

We will make every effort to deliver goods within the estimated time scales; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.

All deliveries will be made according to the carriers’ standard procedures; therefore, we cannot guarantee a particular delivery date or time.

Delivery will be made to the address specified by you on the completed order form.

Risk of loss/damage of products passes on to you on the date when the products are delivered or on the date the first attempted delivery has been made by our carriers.

Our couriers typically deliver Monday to Friday, 8am - 6pm (please note Saturday and Sunday are not included in delivery times)

For mainland UK deliveries, if no one is available to receive the item, Royal Mail will issue a P739 (‘While you were out’ card) and return the item to the delivery office. You can arrange for redelivery, or collect the package in person.



Payment must be made when the order is placed through the website. Payment is taken from the instructed card when the order is made. We accept most major credit and debit cards.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.

We do not accept cheques, postal orders or payment over the phone or by fax.

Title to any products you order on this website shall pass to you on delivery of the product provided that we have processed and received payment in full for the product.

If, By mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.



The Distance Selling Regulations state that you as a consumer have the right to cancel your full order within seven days of receiving the goods. If you wish to cancel your order you must notify us in writing and return the goods to us within seven days of receipt. When you exercise your right to cancel under the regulations ownership of the goods will revert to us. The Regulations impose a responsibility on you to take reasonable care of any goods that have been supplied. This obligation applies before as well as after you have given notice of cancellation. You have a duty to restore the goods to us. This means that you make them freely available to us for collection. Any costs incurred by us in collection will be deducted from any refund to you if you fail to organise return of the goods. If you arrange for return of the goods it will be at your own expense. Nothing in this Clause affects our policy for return and exchanges and faulty or wrong goods. For more information please see the Returns Clause. For more information please see the returns page.

Please allow up to 10 working days from our receipt of your returns for us to process a refund.  The time frame is dictated by your bank or card issuer and is outside of our control.  Your refund will be credited to the same card with which you made your original purchase.  If there is a problem with issuing a refund to your card, our customer service team will contact you.



Subject to your rights under the Distance Selling Regulations 2000, the following items are not included in our standard returns policy. We cannot accept any returns of toiletries, cosmetics, earrings and jewellery.  Swimwear and lingerie items should be returned in their original packaging and where relevant, with their original hygiene slips in place.  Tights must be returned in their original packaging and in good condition.



Free delivery offers are subject to availability and are NOT applicable to addresses outside mainland UK unless otherwise stated. Free delivery offers also can not be used in conjunction with any other offer or against sale items unless otherwise stated.



You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only as expressly authorised by us or our licensor.

All rights on this website are owned by Altoids (retail) Limited. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.



We will make every effort to ensure that the and/or website is available to use and is operating properly without any errors. However, we reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements, although we will ensure that any interruptions are kept to a minimum.



Altoids (Retail) Limited has made every effort to ensure that is free from viruses and defects. However, it is your responsibility to ensure that your computer is properly protected and up to date with the latest and specialist screening software(s) available to screen out anything which may damage it. We cannot guarantee that using this website or other websites, which can be accessed through, will not result in any damage to your computer.



Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.

We will not be responsible or liable to any user or third party for any damage and injury caused by any product, service, goods or information purchased through and/or

This Clause does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

Nothing in this contract shall exclude or limit your statutory rights.



If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.



The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.
  • Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.



We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which we may decide.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).




Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. 
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. 
The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price items only. 



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